Pre-Order Shipping Policy: Order by December 15th to Deliver for Christmas
Thank you for choosing KGC Global, LLC! We're excited to offer you the option to pre-order our upcoming products. To ensure a smooth and timely delivery, please review our pre-order shipping policy:
1. Christmas Delivery Deadline:
To receive your pre-ordered items in time for Christmas, orders must be placed by December 15th. Orders placed after this date may still be processed, but we cannot guarantee delivery by Christmas.
2. Order Confirmation:
Once your pre-order is confirmed, you will receive an order confirmation email with details about your purchase.
3. Shipping Confirmation:
As soon as your pre-ordered items are ready to ship, you will receive a shipping confirmation email.
4. Multiple Items in One Order:
If your order includes both pre-order and in-stock items, the entire order will be shipped once all items are available. If you'd like the in-stock items sooner, please place a separate order.
5. Changes to Your Order:
Any changes to your shipping address or order must be made before the specified deadline. Contact our customer service for assistance.
6. Delays and Updates:
While we strive to meet our deadlines, unforeseen circumstances may cause delays. In such cases, we will keep you informed of any changes to the estimated shipping date.
7. Refunds:
Refund Policy for Children's Books and Items
At KGC Global, we want to ensure that every purchase brings joy and satisfaction. If you're not completely happy with your order, we're here to help with our refund policy:
1. Eligibility for Refund:
Refunds are available for unused and unopened children's books and items within 7 days from the date received.
2. Condition of Returned Items:
To be eligible for a refund, the item must be in its original condition, unused, and in the same packaging as received.
3. How to Initiate a Refund:
To initiate a refund, please email our customer service team. Please provide your order number and the reason for the return.
4. Return Shipping:
Customers are responsible for the cost of return shipping, except in cases where the item received is defective or damaged.
5. Refund Process:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
6. Refund Timeframe:
Refunds will be processed within 7 days of receiving the returned item. The credit will be applied to your original method of payment.
7. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund.
 
8. Contact Us:
If you have any questions or concerns about your pre-order, feel free to send a message to our customer service team. Thank you for choosing KGC Global! We appreciate your understanding and support.